Custom survey forms that seamlessly integrate into tickets

The Survey app is built specifically and exclusively for Zendesk and designed to be as flexible and powerful as possible. Surveys can be fully automated and can take care of anything from pre-triage to customer satisfaction.

Unlimited surveys

• Create as many surveys as you need.

Unlimited questions

• Ask any number of questions per survey.

Seamless integration

• Include surveys in customer emails going out from Zendesk.

• Send surveys in Sunshine Conversations.

• Store responses directly in ticket fields for easy reporting.

• Trigger workflows, actions or other surveys based on survey responses.

• Synchronize with Zendesk's built-in satisfaction rating.

Multi-brand

• Support for branded survey pages, based on the ticket brand.

Multilingual

• Reach a global audience with surveys in any of your customer's languages.

Many question types

• Good/Bad

• Happy/Indifferent/Sad

• 1-5 star rating

• 0-10 NPS style rating

• Single select

• Multiple choice

• Free text

Question conditions

• Only show questions based on whether satisfaction is good or bad.

• Do not repeat questions to same customer if already asked within the last X days.

Reporting

• Powerful built-in reporting.

• Ease of integration with Zendesk explore by syncing survey answers into custom ticket fields.

About SweetHawk

SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as ITSM change management, HR process automation, and project management. Our apps include:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.

If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the SweetHawk Suite.