Hide Ticket Fields
Simply choose which ticket fields to hide from agents
863 reviews
instalaciones
1084
Trabaja con
Support
Desarrollador
SweetHawk
This simple and straight forward app hides ticket fields you select in the agent interface for all agents.
Need more functionality?
Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app.
About SweetHawk
SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.
Last updated
4 de abril de 2025
Developer
Category
Version
3.0
Cómo instalar
Click Install and follow the prompts. Please contact support@sweethawk.com if you have any trouble at all.
Qué dicen los usuarios
12 evaluaciones
Mostrando 5 de 12 evaluaciones
Bryan Smith
went through 2 other paid solutions to do conditional fields and field hiding before finding sweethawk products definitely check them out very well rounded suite and awesome support structure
Anónimo
I've been using it for years - simple and effective, delivers what it promises.
Melanie Hobman
Simple app that does just what we needed, triggers create the data for fields that cannot be changed by agents for reporting purposes.
Anónimo
The app's proposal is very good, but unfortunately we have cases of instability in which the hide field appears, for both admins and/or agents. We have around 700 agent licenses, and we are hiding only 2 fields. On different occasions, and not for any specific agent or for a specific group, this problem occurs.
Global Dominion Financing Inc.
It was able to do what exactly we needed done - hiding fields which agents do not need to see to declutter the left panel. Amazing!
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