Kaizo is a great tool for boosting customer service team performance. The interface is easy to use, and the automated tracking and real-time insights are very helpful. It's particularly strong for QA monitoring.

One of the best things that could happen to our department was finding Kaizo. It helped us step into the 21st century of customer service.

Kaizo is a fantastic system that greatly simplifies the QA team's work. Its user-friendly interface makes navigation a breeze, allowing for easy tracking of the team's QA rate and pinpointing areas for improvement. The responsive support team adds to the positive experience, promptly addressing any queries. Overall, Kaizo streamlines QA processes and fosters a supportive environment for ongoing improvement.

An incredible product that makes the life of the Quality Assurance department much easier. Their latest feature, Samurai, is a huge step forward in the world of AI & QA. We can now automate the evaluations of our support agents, and the results are really promising! We love how the Kaizo team is always receptive to receiving feedback and is willing to add more and more features that we find potentially useful. Many thanks to Kaizo for this life changing app!

A wonderful product! We were searching for a QA tool and are happy with this choice! Kaizo provides well structured QA dashboard where the team's level is analyzed. As a manager, I can take a quick look at it to see what the quality level is in real time, no need to dive deep into the evaluation of each ticket. It also shows the number of mistakes the agents make and even the impact these mistakes do on the Quality Assurance level. And what else is amazing, after the recent release we've got a new Samurai feature that speeds up our ticket selection for evaluation. It can summarize the ticket's request and shows the customer's and support agent's empathy level. Kaizo is a life saviour!