Simplify bulk email marketing in your Zendesk Support!

Send email campaigns straight to your mailing list and easily track mass email engagement. Build targeted lists by uploading a CSV file or creating one in the app. Customize your outreach with unique Zendesk email templates. Plus, schedule your mail campaign or SMS campaign for the perfect time to maximize impact.

Boost your Zendesk email marketing efforts with us, and start sending email newsletters today!

💡 Start your 7-day free trial today — install with one click.

Unlike third-party tools, Proactive Campaigns works directly inside Zendesk Support, no extra integrations. If you want a guided walkthrough, book a free 15-minute demo to see how our add-on works.

Key Features:

• Send bulk emails and SMS campaigns directly from Zendesk.

• Import your own email list with a CSV file.

• Filter and create lists of customers, tickets, or organizations.

• Design custom email templates, save & reuse.

• Create email automations with scheduled timing.

• New! Run A/B tests on your email campaigns to improve results.
• Track email opens and link clicks (Email Tracking integration).
• Use CSAT surveys in email campaigns.

• Precheck campaigns to avoid spam filters.

• Create follow-ups based on customer behavior.

What Can You Do with Proactive Campaigns?

📬 Send welcome emails to save support time

Automate personalized onboarding for new users the moment they sign up. Segment your Zendesk customer list by tags, dates, and standard/custom fields — or upload a CSV with contacts. Guide customers through their first steps and save your support team hours of repetitive work.

🔄 Upsell or cross-sell to boost conversions

Offer additional products or services with personalized follow-ups. Track detailed performance metrics for every email campaign (open rates, click rates, unsubscribes, and more) so you can fine-tune your strategy and reach out at the right time.

📲 Send SMS reminders to reduce churn

When a customer's subscription or service is about to expire, use Proactive Campaigns to send automated reminders via SMS or email. SMS provides quick, direct reminders that are hard to miss, helping you reduce churn without leaving Zendesk.

📰 Keep your customers informed to increase engagement

Send product updates, promotions, order confirmations, or issue alerts. Use rich text, HTML, or a drag-and-drop builder to create branded email templates. Add visuals and attachments, use macros, and personalize your messages with placeholders (merge tags).

📢 Re-engage inactive clients to recover revenue

Reconnect with customers who haven’t interacted in a while using automated email sequences. Plan the timing, messages offering discounts or special promotions, and let the campaign run automatically to remind customers of your product’s value.

🎯 Run A/B tests to maximize opens and clicks

Test two versions of an email (different subject lines, content, or calls to action) on split segments of your list. Track performance to see which message works best and use insights to improve future campaigns.

🛠 Bulk-update tickets to streamline agent workflows

Proactive Campaigns doesn’t stop at messaging — bulk-update ticket fields like status or priority, or leave internal notes for your team. Keep everyone aligned while reducing repetitive manual work.

Pay only for agents who have access to the app

You're only charged for the agents who really use the app—no overpaying! Check out all pricing plans here. P.S. The plugin is completely free for Sandbox accounts!

Want to see it in action? 👉 Install the app and activate your free trial now!

How we handle your data

Proactive Campaigns app accesses only the minimal data needed to deliver campaign features, fully following Zendesk guidelines. All actions happen entirely inside your Zendesk account. Your information is encrypted, stored securely on AWS, and never shared with third parties, keeping your data safe at all times.

If you still have questions about the app, ask us at contact@growthdot.com.