ZenBros is capable of providing your organization with leading-edge, highly optimized experiences for your customers and agents alike. Our expert consultants currently hold active leadership positions within international customer support organizations, at times supporting more than 1-million customers. ZenBros has the unique capability of offering enterprise-level knowledge and optimizations for small-to-medium businesses (SMBs).
ZenBros is a consulting agency specializing in the production of leading-edge customer experiences. We are a highly qualified core team of experts who have greater than 35 years of combined industry experience in developing and managing customer experiences, at times supporting more than one million customers for a wide-variety of business sectors. ZenBros has the unique capability of offering enterprise-level knowledge and optimizations for small-to-medium businesses (SMBs).
We operate with the shared vision that the needs of an organization cannot be fit into a pre-built box. We help you build the individual experiences that fit the needs of your business and its customer base.
Lo que dice la gente
3 reseñas
Alex B.
I have absolutely nothing negative to say about TJ & his team, only positives with every single interaction we've had thus far. TJ and his team have been the best resource for our company. They've helped our business CX get off the ground, maintained and expanded our services as we grow our brand, and the team is easily accessible for help should we run into errors or have general questions about anything on our Zendesk and integrated apps. Zenbros is truly a lifesaver. TJ helped our team correct some large SOS mistakes that effectively shut down all our websites and within 2 hours he had restored all functionality, showed me (one of our support admins) how to fix this problem in the future if needed, and he's just a really cool guy to work with, too! We are beyond grateful for TJ and Zenbros, and I highly recommend their services to anyone who is working to positively grow and expand their business, CX, and overall knowledge around optimizing and organizing systems for employee use. Twenty thousand points to Gryffindor/Zenbros/TJ+Company!!!!!!!!!! -The Entire CosmoGlo Team
Norman Knoche
TJ & his team did an awesome job of getting us set up for success. After reviewing our needs and discussing what can be done, ZenBros went to work and piece all the features together into a monster of a system for us. We’ve now been able to bring on a CX Staffing Solution and implement them flawlessly with our team to dramatically reduce the time wasted in manual operations and “triage” of tickets. The optimization that they did is saving us countless hours and dollars and made my day just a bit easier. The follow-up support has also been flawless and extremely helpful. Highly recommend the ZenBros team for optimization and organization of the Zendesk environment.
Anónimo
T.J. is very knowledgeable, professional to work with, and get us up and running very quickly. His involvement enabled us to go live quickly with no customer interuption. Would highly recommend Zenbros.
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