Helpando.it - Data Migrations, Zendesk account merging & Custom Zendesk Apps Specialists

Fabian and Helpando.it were amazing to work with on combining two separate instances of Zendesk. They made our migration incredibly smooth - exceeding our expectations. Fabian was easy and fast to communicate with during the project. We especially appreciated his thoroughness with testing throughout to make sure he was meeting our expectations. Highly reccomend!

If you've haven't done a migration before, it can all be fairly daunting. But it doesn't have to be--enter Helpando.it! When we set out to do a migration from Intercom to Zendesk, we weighed a few options. If you aren't aware, options for a ticketing software migration generally fall into two categories: self-guided vs a personalized experience. We chose Helpando.it because they offered a fairly-priced, well-rounded and personalized migration. This is the route you want to go. I had no idea what I was going to be embarking on was a partnership with Fabian (owner) and Helpando.it that's been one of the best experiences, if not THE best, I've had in my career! Fabian was there to work through every scenario that we set out to solve and was happy to problem solve for any that we didn't foresee. His replies were prompt and service was exceptional. Everything moved very efficiently, which meant we didn't have to worry about anything coming up last minute. Helpando.it is made up of ex-Zendesk staff that knows their way around Zendesk and how migrations should be done. Helpando.it and Fabian come highly recommended! They'll be my go-to for any future migration needs!

At first, I considered utilising the app I previously used for Zendesk migration for another task. However, due to the increased complexity of this new migration, the original app proved inadequate. Fortunately, Helpando.it stepped up to the challenge and successfully met our specific requirements. They deviated from the conventional approach of migrating users first, followed by the tickets, and delivered precisely what we needed. I am extremely pleased with the performance of Helpando.it and the assistance of Fabian. Fabian consistently provided timely updates and set clear expectations. Zendesk migration became incredibly easy with Helpando.it.

The service and advice provided by Helpando during our recent Zendesk migration was outstanding. We turned to Helpando when needing to transfer historical data and certain Zendesk components (ie. macros) to a new Zendesk instance. Fabian offered invaluable support, advice, and solutions throughout the entire process. Fabian was incredible easy to work with, flexible (especially considering our time differences), and incredibly prompt when in need of response. Throughout the migration process, Fabian consistently provided clear and trusted advice. The Zendesk expertise was evident as we were guided through the process with clarity and precision. Lastly, the recommendations and solutions that Fabian provided really simplified the migration process for us. Thank you once again for your outstanding partnership! Highly recommended and hope to work together again!

We turned to Helpando to assist us in merging two separate Zendesk instances into one. Their services exceeded our expectations. Fabian was our dedicated point of contact at Helpando. Fabian provided exceptional support throughout the process while demonstrating a deep understanding of Zendesk (he used to work there) while addressing our needs promptly. Helpando's meticulous approach, personalized configuration, and ongoing support ensured a smooth transition for our support team. We highly recommend Helpando for any organization needing a Zendesk expert for their migration needs.