With over 60 combined years of studying and assessing customer behavior, we help our clients create an exceptional experience for their customers. We have vast experience in the public sector implementing better customer experiences in less than 30 days. We also provide these services in the private sector across all industries.
Services offered:
Launch Zendesk: SATRDÉ implements most Zendesk projects in less than 30 days. Our years of experience allow us to work efficiently and we never sacrifice quality for speed. We ensure your project will be successful from the start and ready to scale as you grow.
Custom Help Centers: SATRDÉ builds beautiful help centers aligned with your brand. We focus on your customer's experience to deliver seamless self service and improve internal workflows for content generation.
Zendesk Optimization: SATRDÉ optimizes Zendesk with a thorough review of your use of channels, existing triggers, automations, and workflow processes. We then suggest and assist in implementing these changes so that you experience the greatest return on your investment.
Zendesk Training: SATRDÉ offers Zendesk training for admins and agents. Training includes instruction on how to best utilize the tools inside your Zendesk instance to deliver seamless customer experiences.
Integrations: The journey to creating a frictionless and seamless customer experience begins when you connect your existing business systems to Zendesk to give a full 360˚ customer view. With many years of experience utilizing 3rd party apps, we can recommend a stack that will fully support your business model to offer the greatest flexibility, optimization, and efficiency in delivering frictionless customer service.
Migration Services: SATRDÉ can assist you with all your data migration needs. From customers to articles and everything in between.
Managed Services: SATRDÉ offers managed services bundles for Zendesk. We are ready to help when you don't have the time or resources to make necessary changes in your Zendesk instance.
CX260: CX260™ is a 260 day soft-skills training program for customer service representatives and customer success teams. Conventional training for soft-skills often never occurs as most employees are onboarded, trained on technical skills to do the job and then given some feedback on their performance reviews. That is, if they haven't already left for another job because of burnout.
CX260™ focuses on equipping customer service teams with soft-skills through a daily dose of short, impactful and easy to use trainings. Each training utilizes the SATRDÉ S.T.E.P.™ methodology to assist each trainee with comprehension and putting into practice what they learn. Each trainee will receive relevant content to Study, Test, Equip and Practice. Lessons will be 5-10 mins long and will be automatically assigned with email notification as a reminder.
Feel free to schedule a quick consult. We have Zendesk Champions ready to assist!
