CSAT.AI for Zendesk Support

CSAT.AI has been a game changer for our company. The real-time metrics are actionable, and the AI features continuously learn and improve. Support has been amazing, quickly resolving any issues and tailoring solutions to our platform.

It's a great addon for any company that desires to keep track of it's Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT is among the best!!

I've been very happy with CSAT.AI so far. I've tried many QA services, and this is the only one I've found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide. The admin dashboard offers various scoring customizations based on what's most important to you and your customers. The dashboard is easy to navigate and the developers are very receptive to feedback. I look forward to continued optimizations with CSAT.AI!