Supportscribe Talk Transcription

Automatically transcribe all recorded phone conversations on Zendesk Talk or Talkdesk.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Detalles de la aplicación

Funciona con
Support
Instalaciones completas
100+
Autor
Myrtlelime Inc.
Versión
1.3
Precio (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Las aplicaciones se instalan directamente en tu cuenta

2 reseñas
Stuart Corrans
about 2 years ago

Unobtrusive app which adds a transition text field to all recordings on Support tickets and Inbound on Talk, saving a lot of time having to replay recordings, and making the content available to text searches. The transcription is about 85% accurate - hopefully the AI of the TTS will improve over time. Would be even better if it it could somehow identify between customer and agent voices, and split the transcription into paragraphs when the conversation switches.

Michael Lam
almost 3 years ago

This is an excellent but simple app that helps automatically transcribe Zendesk tickets. Transcriptions (in English at least, which is what my company uses) are highly accurate and readable, and include timestamps that make it easy to jump to the right point in the conversation to listen to in case we need to clarify anything. This has definitely saved our agents thousands of hours of listening through tickets, and really makes quality control much easier too

Se muestran 2 de 2 calificaciones

Obtén tu aplicación en The Marketplace

Descubre lo que se necesita para que tu aplicación esté en los estantes digitales