Ticket Parser Autofill

Another useful app from Swifteq! Thank you for your continued dedication to addressing the needs of Zendesk users.

We've been using this and the Merge Duplicate Tickets app for a few months now, and it's saved us countless of hours and manual labor. Thank you!

I was looking for an app to extract the last eight digits from a standard SMS message, which is automatically generated by scanning a customized QR code on our customers' equipment. I tried several solutions in the marketplace and Ticket Parser Autofill is the only one I tested working flawlessly with SMS messages. While other apps handle emails well, none delivers indeed the expected results with SMS texting. Not only are these eight digits (serving as the unique identifier of the equipment we sold) automatically parsed into a ticket field… but thanks to additional development by Swifteq (separate service of course), customer details, equipment model, contract coverage and serial number are instantly retrieved from a custom object (install base records). This process happens automatically, without any user intervention, completing most of the other ticket fields. Ticket Parser Autofill is a simple yet powerful app, competitively priced, and backed by outstanding support that will exceed your expectations. Youri Popovitch | ECO3 Vice President Service | Americas

This is a highly solution-oriented app. It allows us to automatically populate ticket fields with text fragments and use them as links to navigate directly to the relevant section in our admin tools with a single click. All Swiftec apps are specifically designed to address such challenges and significantly optimize our workflows.

Every Swifteq App is easy to manage & easy to use!