Translation by Language IO - Inline

LIO makes it easy to support our global customer base. Translation options work well across chat, email and our Help Center, and required very little training for agents to use. Great value and the LIO team has been very responsive to requests and needs.

Using the inline app will save time and screen real estate for the agents, making translations more streamlined and can ultimately lead to a better agent experience for translations.

Prior to partnering with Language I/O we did not utlize any text translation service, just whatever native translation tools were available on Google or asking colleagues with language skills. Today, Language I/O is our primary translation service for our e-mail and chat/messaging support intakes. The ability to review and prioritize translations for each supported language is a critical support function. Along with having the ability to define a glossary of words and phrases which provide an approved translation for industry and product specific terms has improved communications between our support team and our clients.