This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups. This webinar covers the basics of setting up Groups in your Support instance and then explores the benefits of combining Groups with features like Views, SLAs, and more. You’ll learn to use Groups in smarter, more creative ways, and our customer showcase will provide the inspiration you might need to take your workflow to the next level.
If you’re a new Support Admin or a Support admin tasked with optimizing existing workflows, you won’t want to miss this 60-minute session with our team of experts.
Watch all of our Feature Close-Up webinars
Ticket Fields
Triggers
Multibrand
Managing Views
Increase Productivity with Macros
Dynamic Content and Localization
Customizing Insights Reports and Dashboards
Apps
