Evaluating a new tool for your IT service desk can be a daunting task, and finding the right solution for your organization means finding one that fits the needs of your team and your end-users. We’ve created a handy scorecard that outlines some of the must-haves your IT service desk tool should provide, including:
Great user experience
Easy-to-use agent interface
Ease of administration
Ability to seamlessly collaborate
Easy request fulfillment
Effective incident, problem, and change management
Self-service options and knowledge management
Robust reporting and analytics
Integrations with your existing business apps
Stellar product performance
Strategic partnership and support
Please complete the form below to download the Excel file to help guide your evaluation process as you test and compare different IT service desk tools.
Get a preview of the scorecard here.