Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure, a leader in contact center technology and a trusted Amazon partner. This collaboration expands Zendesk’s voice capabilities to meet the needs of large businesses and enterprises, and provides Local Measure the opportunity to further enable businesses to deliver outstanding customer service on a bigger scale. By combining Zendesk’s best-in-class AI-powered complete service solution with Local Measure’s advanced voice capabilities, businesses get the flexibility to adapt as their contact center needs evolve while keeping Zendesk’s signature ease of use.

Meeting the needs of enterprises

Voice remains one of the most impactful and personal ways businesses connect with their customers. A single conversation can build trust, solve problems, and create loyalty. For enterprises, managing those conversations at scale requires tools that are reliable, flexible, and easy to use.

Zendesk Voice (formerly known as “Talk”) has long made customer service over the phone simple and effective. With Local Measure’s Engage Voice for Zendesk, we can now support businesses with more complex contact center needs, completely integrated into Zendesk’s industry-leading agent workspace. Together, Zendesk and Local Measure provide solutions that:

• Scale seamlessly: Whether supporting thousands of agents or managing high global call volumes during busy times, this solution grows with your business to ensure every customer gets the service they need.
• Adapt to your needs: Advanced tools like conversational interactive voice response (IVR) and AI-powered features allow businesses to create tailored experiences for their customers. These tools help ensure that every interaction feels personal, even in a large-scale operation.
• Streamline workflows: By automating repetitive tasks and giving agents the information they need in real time, this solution helps businesses resolve issues faster while making life easier for their teams.
• Protect customer data: Privacy and security are more important than ever. With advanced controls for permissions, call recording, and data storage, this solution helps businesses meet the highest standards while maintaining customer trust.
• Bring teams together: Combining customer support calls with outbound sales or marketing efforts creates a unified system that improves efficiency and keeps the customer experience consistent across every interaction.

Designed for complex challenges

Large businesses face unique challenges when it comes to customer service. Whether it is managing a global team, meeting privacy requirements across different regions, or supporting customers with highly specific needs, this partnership provides the tools to handle it all.

Always moving Voice forward

Our partnership with Local Measure is part of a larger commitment to building the most comprehensive and innovative voice solutions for businesses. From our native voice tools to strategic collaborations like this one, we are continuously investing in the future of voice to ensure our customers can meet every challenge with confidence.

This collaboration is just one aspect of our larger vision. Our complete voice solution encompasses partnerships, such as with PolyAI for AI voice agents, and continuous improvements to Zendesk’s core voice features, which began with the relaunch of Zendesk Voice at our AI Summit last October. Together, these investments empower businesses to deliver exceptional service, no matter their size or complexity.

As customer expectations evolve, we are dedicated to ensuring our voice offerings evolve with them—making it easier for businesses to connect, solve problems, and build lasting trust at scale.