Ir al contenido principal

White Paper

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

Última actualización en September 21, 2021

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

This free data-driven report looks at how businesses can stay ahead of the retail paradigm shifts that aren’t going anywhere.

What’s inside:

  1. How and why buying behaviors have changed

  2. Ways to show your customers that they are valued

  3. Tips for building a seamless customer experience across all touchpoints

Relatos relacionados

Article
5 min read

Bridging the AI gap in HR: Why employee buy-in is key

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Customers and partners

Article
4 min read

The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Customer serviceCustomers and partnersExecutive insightsResearch and data

Reports

Zendesk Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Customer serviceResearch and data

Article
4 min read

CX Trendsetters are surging ahead—3 AI investments to close the gap

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Customer serviceCustomers and partnersExecutive insightsResearch and data