Experience the power of exceptional service with Zendesk AI
With our complete AI customer service solution, delivering exceptional service across all channels is made easy. Built with the expertise of more than 100,000+ customers across 20 years of service interactions, we ensure your team has the right AI tools to provide quick and easy resolutions, creating a ripple effect of satisfaction from end-user to agent, and beyond.
Benefits
Smart service, delightful results
Give customers fast, personalized support on any channel—email, voice, messaging, or social. Provide instant, always-on assistance with AI agents to help scale. Your customers get seamless, immediate service—wherever they prefer it.
Give agents a single workspace with complete customer views, predefined responses that save time, and seamless internal team collaboration—all without switching tools or losing context.
Grow your service operation efficiently. Questions automatically route to the right team member. Automate what makes sense, measure what matters, and keep costs predictable as you expand.
Gather important data points in one place and get a complete view of your business. Uncover operational improvements with prebuilt dashboards, or build your own in minutes. Spot coaching opportunities instantly, identify agent knowledge gaps, emerging trends, and benchmark your service against your peers.
What our customers say
The ripple effect of great service
92%
Reduction in manual triage
74%
Decrease in first reply time
“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
“Zendesk AI has been critical to our business. It’s helped us deflect simple inquiries that customers want a quick answer to, but it also allows our agents to take the time and dig into more difficult situations where customers need a more personal touch.”
“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
“Zendesk AI has been critical to our business. It’s helped us deflect simple inquiries that customers want a quick answer to, but it also allows our agents to take the time and dig into more difficult situations where customers need a more personal touch.”
“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”
Zendesk AI agents solve complex issues autonomously, in any channel leaving everyone from end-users to admins satisfied. Provide resolutions your customers want with instant, personalized support that’s always on—while reducing costs at scale.
